VPN not working after upgrading to Mavericks

Issue:

An End User who is an Executive at our company brought his brand new 'previously' unsupported Mac book Air in today for assistance. The issue... he could not get it to consistently connect to our VPN. The Mac book was running the Apple Mavericks OS. A little online searching revealed other End Users with the issue, while some a variation of the same problem.

Resolution:

There maybe more than one solution to this issue, depending on the variation regarding what you are experiencing. Here is what I did ...

1). My End User is fairly tech savvy and knows how to configure VPNs in the Mavericks OS. Within the configuration setup I had him choose PPTP for the connection type, and more importantly for the VPN server address/name to use the actual IP address instead of the hostname. This last item is what did the trick for us. Please leave a comment if this was of help to you.

If the above does not work, you might want to venture over to the following link...

https://discussions.apple.com/thread/5467273?start=0&tstart=0

Comments

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