VPN not working after upgrading to Mavericks

Issue:

An End User who is an Executive at our company brought his brand new 'previously' unsupported Mac book Air in today for assistance. The issue... he could not get it to consistently connect to our VPN. The Mac book was running the Apple Mavericks OS. A little online searching revealed other End Users with the issue, while some a variation of the same problem.

Resolution:

There maybe more than one solution to this issue, depending on the variation regarding what you are experiencing. Here is what I did ...

1). My End User is fairly tech savvy and knows how to configure VPNs in the Mavericks OS. Within the configuration setup I had him choose PPTP for the connection type, and more importantly for the VPN server address/name to use the actual IP address instead of the hostname. This last item is what did the trick for us. Please leave a comment if this was of help to you.

If the above does not work, you might want to venture over to the following link...

https://discussions.apple.com/thread/5467273?start=0&tstart=0

Comments

"This content requires HDCP for playback" Apple TV fix

Perhaps you are having issues viewing Netflix, iTunes or any other streaming content via your Apple TV device? First, the short answer regarding the fix (in most cases)... 1). Leave your Apple TV device ON. 2). Turn OFF your TV for 10 seconds. 3). Turn ON your TV. 4). Now attempt to view the content on your Apple TV (hopefully without error). Behind the answer... Depending on the content being streamed, there is an authentication process that takes place when you request content. The user is usually oblivious of the this, that is until something goes wrong. HDCP stands for (H)igh bandwidth (D)igital (C)ontent (P)rotection. Even if you are only mildly interested in the 'what' of HDCP, I highly recommend checking out this simple yet concise and exhaustive explanation on Wikipedia, which can be found here... High-bandwidth Digital Content Protection - An Overview More specific information regarding the HDCP issue and Apple TV can be f...

How to Restore / Import a Garageband file from iCloud

After long since completing a song I composed in Garageband that I imported into Pro Tools 12, I realized I wanted to add an additional track to the version that was once on my iPad. The problem... it was on an iPad I now had since restored from its former jailbroken state. After 'un - jailbreaking' the iPad, I restored it from a backup that was created before I created the song in Garageband. Fortunately, I previously had backed up the song via the 'old' Garageband to my iCloud account. The bad news... it was not initially apparent how to download/import it back into my newly restored iPad. If you too find yourself in this situation, the following should help ... 1). Make sure you have your iCloud Drive enabled . You would think that's been the case since all this time you had been saving it to iCloud ( well... yes and no ). Check by going to ... Settings > iCloud > iCloud Drive > [ON] . 2). Now go into Garageband and on the ...

Least Cost Routing (LCR) - How It Can Adversely Affect Business Between You and Your Customers

Regarding connection and call quality issues on your voice or data communications... have you or your business experienced any of the following issues? Communication or connection issues with modems, alarms panels or any other telecommunication device? or... Someone tried to call you, but your phone never rang? Someone tried to call you, the phone rang on their end but didn’t on yours? A call came through, but the quality was poor? A call came through, but the Caller ID was incorrect? Especially if the issue happens suddenly, your phone line / service maybe experiencing its issues due to "Grey Routing" or a "Least Cost Routing" configuration change by your Phone Service Provider. To save you from reading through the technical explanation that follows, I'll first start by stating a permanent solution... I highly recommend after your issue has been re-mediated that you request for your line / circuit be placed on an "exceptio...

Search This Blog